Terms & Conditions

Our commitment to you. We aim to provide you with a first-class service and with the highest standard of service and customer care. 

Fees

All fees are subject to VAT at the current rate. Details of our fees are available on request and a detailed invoice is provided at the end of the month. 

Settlement Terms

Accounts are processed and invoices issued at the end of every month. Payment is requested within 28 days of the invoice date. 

Methods of Payment

Your account may be settled using cash, cheques, credit or debit card or BACS transfer. 

Overdue Accounts

In the event of non-payment within one month, further reminders will be sent. The Braai Man reserves the right to apply a 8% interest over current bank base rate charge to any overdue account. 

Clients who fail to make satisfactory payments with ourselves will be placed on an aged debt list. They may be subject to County Court action where they may have a County Court Judgement (CCJ) against them. Such action will involve additional costs whilst collecting the debt. This may lead to clients being seen on a “pay at the time only” basis. Clients who persistently fail to settle their invoices with us may be given written notice of our intention to no longer carry out their clinical work. Any cheque which is returned unpaid, any credit card payment which is not honoured and any cash tendered which is found to be counterfeit will result in your account being restored to the original sum together with any fees incurred in the process. 

Complaints

Whilst we hope that our service does not give you cause for complaint, if you do wish to complain please contact the business owner Jack Lund. 

Ownership of records

Sample analysis data are the property of and will be retained by The Braai Man. 

Variation in Terms and Conditions of Business.

No addition or variation of those conditions will bind the practice unless specifically agreed in writing by the directors. Additionally, no agent or person employed by or under contract with the Business has the authority to vary these terms and conditions in any way.